Refund policy

Returns & Exchanges

If you need to return or exchange an item, please email info@ilf.org.au within 30 days of receiving your order. Our team will help you with the process.

Please note that all approved exchanges are processed as store credit. Store credit can be used to purchase another item from the ILF online store.

 

Return & Exchange Conditions

To be eligible for a return or exchange, items must:

  • Be requested within 30 days of the delivery date.

  • Be returned in their original, unused and resalable condition.

  • Include all original tags, labels and packaging.

  • Be accompanied by proof of purchase (such as your order confirmation or receipt) which can be forwarded via e-mail to info@ilf.org.au.

Returns for Refund

  1. Email info@ilf.org.au to request a return.

  2. Return the item to ILF in its original condition and packaging.

  3. Once your return has been received and approved, we'll issue your refund.

  4. You'll receive an email confirming your refund has been processed to your credit card.


Exchanges

We don't offer direct exchanges. All exchanges are processed using store credit.

  1. Email info@ilf.org.au to request an exchange.

  2. Return the item to ILF in its original condition and packaging.

  3. Once your return has been received and approved, we'll issue your store credit.

  4. You'll receive an email confirming your store credit.

  5. Use your store credit to place a new order for your preferred size or item.


Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact info@ilf.org.au as soon as possible. Include your order number and photos of the item so we can assess the issue and work with you to find a suitable solution.